Chase a Late Lesson Payment

By the time a payment is marked as failed in Tutonomi, it has already been retried and reminder emails have already been sent.

Your pupil has had time to update their card or complete payment.

If it is still outstanding, it now needs a direct conversation.

Here’s how to handle it clearly and professionally.

Step 1: Check the billing page

Go to the Billing page and confirm:

• The payment is marked as failed

• The reason for failure

• The amount outstanding

At this stage, automation has finished. The next step is human.

Step 2: Ask for confirmation

Contact your pupil or their parent and ask them to confirm that payment will be made.

Be clear and calm. You are not asking if they would like to pay. You are asking when they will resolve it.

For example:

I just wanted to follow up regarding the outstanding payment for last week’s lesson. The automatic retries and reminders haven’t gone through, so I need to confirm when this will be settled. I’ll send a secure payment link by email so you can update your card details if needed.

This keeps the tone professional and removes ambiguity.

Step 3: Send the payment link

Once they confirm they are ready to pay, resend the secure payment link:

1. Go to the Billing page

2. Find the outstanding amount

3. Click the three blue dots

4. Select Send Payment Link

They will receive an email where they can:

• Complete the payment

• Or update their card details securely

Why this step matters

By this point:

• The payment has already been retried

• Multiple reminders have already been sent

• The pupil has already had opportunities to fix the issue

You are stepping in at the right moment.

Clear communication now helps avoid ongoing delays.

The bigger picture

Tutonomi handles the system side first.

If payment is still outstanding after reminders, it becomes a relationship conversation.

Keep it calm. Keep it clear. Confirm a plan. Send the link.

That’s it.